Privacy Policy

Last updated: 21 May 2026

The Deck Guy (Ricci Build Pty Ltd t/a The Deck Guy, ABN 19 695 018 332) (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect from you. This Privacy Policy explains how we collect, use, store, and disclose personal information, and how you can contact us about our privacy practices.

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

When you interact with our website or contact us, we may collect the following personal information:

• Contact details — your name, email address, phone number, and street address or suburb
• Enquiry information — the contents of any message you send us via our contact form, email, or phone
• Website usage data — including IP address, browser type, device information, pages visited, time spent on the site, and how you arrived at the site (collected automatically via cookies and analytics tools)
• Marketing data — information about how you interact with our advertising, including ads served via Google Ads

We only collect personal information that is reasonably necessary for our business functions — primarily to provide quotes, deliver deck services, and respond to enquiries.

2. How we collect personal information

We collect personal information directly from you when you:

• Submit a contact form on our website
• Email or telephone us
• Request a quote
• Engage us to perform deck services
• Interact with our Google Business Profile (including by leaving a review)

We also collect information automatically when you visit our website, through:

• Cookies and similar technologies
• Google Analytics
• Google Ads conversion tracking and remarketing

3. Why we collect personal information

We collect and use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule and deliver deck services (oiling, restoration, construction, repairs, maintenance, and related services)
• Issue invoices and process payments
• Send service-related communications (e.g. appointment confirmations)
• Improve our website and services
• Display relevant advertising via Google Ads, including remarketing to people who have previously visited our website
• Comply with our legal obligations

4. Cookies and tracking

Our website uses cookies and similar tracking technologies. A cookie is a small data file stored on your device.

We use:

• Essential cookies — required for the website to function
• Analytics cookies — via Google Analytics, to understand how visitors use our site
• Advertising cookies — via Google Ads, to display relevant ads and measure ad performance, including remarketing

You can disable cookies in your browser settings, but some parts of the website may not work as intended if you do.

You can also opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout

You can manage Google Ads personalisation at: https://adssettings.google.com

5. Who we share personal information with

We do not sell your personal information. We may share it with the following third parties for the purposes described above:

• Google LLC — for analytics (Google Analytics), advertising (Google Ads), and business listing (Google Business Profile) services
• Our service providers — such as accounting, email, and IT providers who help us operate the business
• Legal or regulatory authorities — where required by law

Some of these third parties may be located overseas, including in the United States. Google maintains compliance frameworks for handling personal information transferred internationally.

6. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure storage of digital records
• Password protection on systems holding personal information
• HTTPS encryption on our website
• Restricting access to personal information to those who need it

We retain personal information only for as long as is necessary for the purposes outlined in this policy, or as required by law (for example, tax records under the Income Tax Assessment Act 1997).

7. Accessing and correcting your personal information

You have the right under the Australian Privacy Principles to:

• Request access to the personal information we hold about you
• Request that we correct any inaccurate personal information
• Request that we delete your personal information, where we are not required by law to keep it

To exercise these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable time, usually within 30 days.

8. Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in Section 10. We will respond within 30 days.

If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the “Last updated” date at the top of the policy. We encourage you to review this policy periodically.

10. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Ricci Build Pty Ltd t/a The Deck Guy
ABN: 19 695 018 332
Keysborough VIC 3173
Phone: 0411 893 486
Email: deckme@thedeckguy.com.au